54 lines
2.9 KiB
Plaintext
54 lines
2.9 KiB
Plaintext
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<html lang="en">
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<meta name="generator" content="HTML Tidy for HTML5 for Apple macOS version 5.8.0">
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<title>JMRI: Send Problem Report</title><!--#include virtual="/help/en/parts/Style.shtml" -->
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<body>
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<div id="mBody">
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<div id="mainContent" class="no-sidebar">
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<h1>JMRI: Upload Debugging Information</h1>
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<strong>Note: This tool is now obsolete. Please see the new <a href=
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"../../../apps/util/issuereporter/swing/IssueReporter.shtml">"Report Issue ..." menu item</a>
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instead.</strong> <a href="SampleReportForm.png"><img src="SampleReportForm.png" height="25%"
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width="25%" class="floatRight" alt="debug dialog"></a>
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<p>The "Upload Debugging Information" item in JMRI Help menus lets you store debugging
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information where the JMRI developers can easily find it. The information contains all of the
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specific details of your JMRI installation, including the log from the most recent running of
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the program, but doesn't contain any of your private information. You can see previous
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problem reports on the <a href=
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"https://sourceforge.net/p/jmri/mailman/jmri-reports/">jmri-reports mailing list</a>.</p>
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<p>To make the information most useful, you should do the upload as soon as possible after
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encountering the problem, so that any useful information hasn't been overwritten.</p>
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<p>The "Upload Debugging Information" help item will open a new window with three fields and
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six checkboxes. Enter your email address in the top line. It won't be made visible to the
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public, but we do require a valid email address to cut down on spam. In the next field, enter
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a one-line summary of the problem that will appear as the subject of the upload. Finally,
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type a few lines describing want went wrong, how to recreate it, etc.</p>
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<p>Normally, you leave the checkboxes marked so that the report will contain the context
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information (JMRI version, Java version, hardware types, etc) and the most recent log files.
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If you don't want to include those for some reason, just uncheck them.</p>
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<p>Finally, push send. If everything goes OK, the window will close itself in a couple of
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seconds after the information has been sent.</p>
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<p><strong>Note: Uploading this information will not necessarily result in somebody leaping
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up to fix your problem.</strong> This is not a support request, it's just a convenient way to
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get your program information where people can see it.</p>
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<p>If you want quick help with a problem, you should talk with some JMRI users in your area
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(it's always good to talk to friends), or ask on the <a href=
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"https://groups.io/g/jmriusers">JMRI users group</a>.</p>
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</div>
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</div>
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<script src="/js/help.js"></script>
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</html>
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